Organisations are facing the challenge of creating value in new ways, as the distinction between products and services becomes increasingly blurred. How can you transition from selling goods to providing services? How can you engage users in the development process to ensure that your solutions work for everyone, not just the majority? Many organisations struggle with this transformation because they lack the methods needed to understand customer value, engage employees in change processes or identify how norms can invisibly exclude certain groups.

RISE can help you transform your business through service logic and co-creative innovation. We facilitate citizen dialogue and democratic processes for the public sector; use gamification to encourage engagement and behavioural change; apply norm-critical analysis to highlight exclusionary structures; and run experimental projects in our service labs. We combine design, data and digitalisation to develop new business models and mobility services in which sharing replaces ownership.

• Read more about Service innovation for business models, public engagement and behavioural change

Service innovation

Innovation management

Competitiveness requires systematic renewal, but many organisations understand the need without being able to put it into practice. Rapid changes, co…

Digitalisation

Digitalisation is putting new demands on both businesses and the public sector. Just having access to data isn't enough anymore – the challenge is to…

Health and life science

The ability of healthcare to cope with an ageing population, increasing chronic diseases and threats such as antibiotic resistance and pandemics will…

Food

Developing the food of the future is complex – products must be climate-smart and nutritious, while also being accepted by consumers and produced pro…

System innovation

The challenges facing society are complex and cross-border – climate change, digitalisation and demographic shifts are creating rapid changes that re…

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• Read more about Networks in service innovation

RISE creates meeting places for citizen dialogue and co-creation between the public sector, business and civil society. Through our networks, we drive democratic processes and facilitate partnerships that develop services where more voices shape the solutions.

• Read more about Solutions in service innovation

RISE offers packaged solutions for organisations transforming to service-based business models. Whether you need to develop mobility services, engage employees or identify exclusionary structures, here you will find the right support for service innovation.

• Read more about Technology infrastructures for service innovation

In our service labs and test environments, you can develop and test new services, working methods and business models experimentally. Here, co-creation between organisations and users is facilitated to ensure that solutions truly create value and include everyone.

• Read more about Courses and training programmes for service innovation

Build expertise in service logic, gamification, norm-critical design and citizen dialogue. RISE training courses give your team the tools to understand customer value, facilitate co-creation processes and create inclusive services that engage and work for everyone.

• Read more about Projects in service innovation

Through research and development projects, RISE drives the development of service innovation forward. From game mechanisms for behavioural change and norm-critical methods to new business models for sharing – here, solutions are created that transform from products to inclusive services.

• Read more about Services in service innovation

From service logic and business development to gamification and norm-critical analysis, RISE offers services that transform organisations from products to services. We help you create customer value through co-creation innovation and inclusive solutions.

• Read more about Expertise in service innovation

RISE brings together expertise in service logic, gamification, norm-critical design and citizen dialogue. Our experts combine design, data and digitalisation to help you develop business models where sharing replaces ownership and services work for everyone.