Contact person
Olle Penttinen
Forskare
Contact Olle
Water metering for the water and wastewater sector
The development in water metering is progressing rapidly. New measurement technologies, increasing regulatory requirements, and a growing focus on digitalization and data security are placing new demands on water and wastewater operations.
This course provides you with an up-to-date and practical overview of how water metering works today—and what you need to be aware of in your work.
During the course, we will review different types of water meters, their installation and operation, as well as the principles behind volume and flow measurement. We will also take a closer look at regulations and requirements related to type approval, calibration, and market surveillance in accordance with SWEDAC, as well as current topics such as NIS2, data classification, and the Drinking Water Directive.
Through concrete examples and real-world case scenarios, we will discuss common challenges, measurement uncertainties, and legal aspects—all to give you a clearer overall understanding and practical insights that you can apply directly in your operations.
Target Group
The course is aimed at those who work with billing and invoicing of water and heat, with technology and/or administration. It is intended for those who work at municipalities and waterworks, with meter replacement, meter control, billing and follow-up, who have customer contacts, in customer service or as complaint handlers.
This course is held in Swedish
Speakers
Programme
Speakers
Olle Penttinen
Forskare, RISE AB
Niklas Vernholt
Projektledare, RISE AB
Programme
"The purpose of the course is to provide support for answering and addressing customers' questions about meter readings, invoices, disconnections, and similar issues. The days will give you a basic insight into the existing regulations, and you will hear about experiences of what happens when agreements cannot be reached. Last but not least, some practical tips will be provided on handling customer calls and visits, with a focus on difficult conversations with angry, sometimes threatening, and dissatisfied customers.
The price includes documentation, lunch, coffee/tea, and a Christmas buffet at Hôtel Eggers on day 1.
