Contact person
Ulrik Franke
Senior Researcher
Contact UlrikTowards better management of IT service outages
Modern society is becoming increasingly dependent on IT services. Consequences of outages in these services range from delayed deliveries and minor power outages to empty shelves in stores and shortage of everything from food to medicine. Critical IT services are found throughout society, in private and public sector alike.
The DRISTIG project studied outages in critical IT services for some two years, focusing on the costs of outages, insurance against outages, and so called Service Level Agreements (SLA).
Read some scientific publications:
- The cyber insurance market in Sweden in Computers & Security
- Cyber Insurance Against Electronic Payment Service Outages presented at the 14th International Workshop on Security and Trust Management (STM 2018)
- Demand side expectations of cyber insurance presented at the 2019 International Conference on Cyber Situational Awareness, Data Analytics and Assessment (Cyber SA)
- The cyber-insurance market in Norway in Information and Computer Security
- Two simple models of business interruption accumulation risk in cyber insurance presented at the 2019 International Conference on Cyber Situational Awareness, Data Analytics and Assessment (Cyber SA)
- IT service outage cost: case study and implications for cyber insurance in The Geneva Papers on Risk and Insurance - Issues and Practice
- Enterprise IT service downtime cost and risk transfer in a supply chain in Operations Management Research
Read the final report of the project here.
Summary
Project name
DRISTIG
Status
Completed
RISE role in project
Project manager
Project start
Duration
2018-09-30
Total budget
2.8 MSEK
Funders
Swedish Civil Contingencies Agency (MSB)
Project members
Events
Lecture at Nanyang Technological University, SingaporeLecture at Forsikring 2018, CopenhagenBreakfast seminar at Insurance Sweden, Stockholm
