Modern society is becoming increasingly dependent on IT services. Consequences of outages in these services range from delayed deliveries and minor power outages to empty shelves in stores and shortage of everything from food to medicine. Critical IT services are found throughout society, in private and public sector alike.
Aim and goal
The consequences of outages in these services are becoming ever larger – and ever more unpredictable. Still, consequences of IT service outages are remarkably poorly studied. This project aims to fill these knowledge gaps and develop practitioner relevant knowledge that can be used when analyzing risks and minimizing the consequences of IT service outages.
The starting point of the project is today’s increasing procurement of IT as-a-service – a trend that will surely continue in the future. Today, IT is often governed by so called Service Level Agreements (SLA) that stipulate e.g. performance, availability and maintenance windows for services bought. For the buyer of so called cloud services, or indeed for anyone who is dependent on systems and services not owned and managed in-house, such contracts are often the only resort available in outage situations. Whenever IT is not operated in-house, it is difficult to manage risk through technical or organizational measures. Instead, financial risk management through so called cyber insurance is becoming an increasingly debated alternative.
The knowledge and insights derived from the project will lead to better management of IT service outages. This can benefit all parts of society that depend on IT services.